Reservations are not required. Customers may make bookings on arrival, however we cannot guarantee the availability of rooms or other facilities for such bookings.
Customers may request additional nights at any time during their stay. We will use all reasonable endeavours to accommodate such requests.
Smoking is not permitted in any rooms.
No animals are allowed except guide dogs.
Online reservations may be confirmed by a deposit payment, which can be made with credit card or PayPal. If you cancel your reservation at least 1 week before arrival, we will refund you the whole deposit. Otherwise we will refund 50% of the deposit. The deposit is forfeit in case of no-show or cancellation less than 48 hours prior to arrival. Your deposit will be refunded upon arrival, and you can pay for your stay in cash. We accept both US dollars and Sri Lankan rupees.
Reservations may be changed by the customer at any time prior to arrival (subject to the cancellation provisions set out above). We will use all reasonable endeavours to accommodate any changes requested, but do not give any guarantee that all changes will be accommodated.
We will not share any personal data with third parties for any reasons without the prior consent of the customer concerned.
To the fullest extent permissible by law, our liability for any loss or damage suffered by the customer shall be limited to that which arises out of the negligence of our employees, subcontractors or agents. We shall not be liable for any indirect loss or damage, which may be suffered by the customer including, but not limited to, loss of income, loss of business, loss of profits, loss of opportunity, loss of anticipated savings, loss of data or loss of enjoyment.
Hostel First will not accept liability or pay compensation for any loss, damage or expense suffered as a result of our or our suppliers inability to provide a service on account of war, threat of war, riots, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, strike, closure of airports or ports or any unforeseeable or unavoidable event beyond its control.
We reserve the right to change these terms and conditions without prior notice.